Non-Preferred Customer
Another strange thing was the traffic. I expected NY traffic to be much like Chicago traffic. Happily, it wasn't. Sure, there were lots of cars, and even a few wackaloons driving oversized vehicles, but the traffic kept moving. This is much better than Chicago. Driving is Chicago is like trying to get thousands of sausage links to pass through a drinking straw: it's just not right, and do you really want the mashed goo that comes out of the other end? Another interesting insight about the drivers in Connecticut: the ration of suburban, soccer-mom, women drivers to oversized luxury SUVs on the road is nearly 1/1. Watching some 30-year-old woman try to park a Hummer in a grocery store parking lot with two screaming kids in the back and an ongoing cell-phone conversation is amusing to say the least. The discerning part of it is that these monster vehicles completely go against science. That's right, Darwinism goes out the window when soccer-mom Sally gets behind the wheel of a vehicle capable of hitting a whale broad-side while only temporarily causing the DVD player in the back to skip over a few frames of Shark Tale. Ironic, or just a coincidence? I don't know, but I don't want to be the person that goes against science, and neither should you, so our only hope is that soccer-mom Sally plummets into the ocean after pegging the whale, drowns, and is slowly eaten away by plankton. Maybe not Darwinism, but certainly just, and border-line ironic.
Friday rolled around, and it was time to leave Connecticut and head back to the Midwest. Two hours from Laguardia to O'Hare and then a quick 28-minute hop to P-town. Leave at 2:30pm EDT, get home at 5:30 CDT. Simple enough, right? Wrong. My motto always has been, and will continue to be, "Beware O'Hare!" How true. I won't bore you with the petty details, but I think it's important to pull out a few bullet points:
- Any airline that has an unstaffed customer-service desk should win the oxyMORON of the year award.
- Flight attendants will lie through their teeth to get you to believe that someone, just inside the terminal, at the boarding desk, actually cares or knows enough to actually help you in any way, shape, or form.
- I'm not a preferred customer.
I'm at O'Hare, running on O'hare time (2-3 hours behind the rest of civilization, trying to get on the "next" flight), standing at the United Airlines customer-service desk, irately reading the sign stating that the customer service desk is "closed." Okay, I can cope with this. Sitting on the runway in NY for two hours was way worse than this, right? There's got to be another customer-service desk, correct? After myself and the other 100+ passengers tap some guy wearing a United shirt for the answers to these questions, we find ourselves leaving the terminal, passing through security, in hopes that the ticketing counter will be able to help us find any flight to get us home.
I'm standing in front of two massive ticket counters. One is for preferred customers, the other is for, well, non-preferred customers, which is an interesting topic in itself. (Anyone who says that class system isn't live and well in the U.S. is full of it!) The line for the preferred customers is non-existent. The line for the non-preferred customers is nothing short of amazing. If there was no roof over our heads, I'm certain that astronauts from space would rank us next to the Great Wall of China as one of the few man-made objects that can be seen from space. Oddly enough, despite the number of people in the two respective lines, the number of tellers to service these people seems to be inversely proportional. 8 tellers for 1 preferred customer. 1 teller for hundreds of non-preferred customers. I say to myself, "Self, you need to go over to the preferred customer line and demand that they get you on the next flight, since they managed to screw the pooch on the original flight anyway."
Fast forward to 10:oopm, CDT. My plane lands in P-town, a good four and a-half hours late. I'm tired, still quite upset, and fairly certain that I'll be cavity searched if I ever attempt to fly United again. Needless to say, despite my fairly grounded emotions and generally level demeanor, I managed to vocalize my thoughts to the "official" guarding the preferred customer line at O'Hare in such a way that the man quickly turned, walked away, and gave an unofficial notification to the security guards that they had a "looney" on their hands. And why not... I was obviously a non-preferred customer. Why should I expect anything else.
Great, now I'm all pissed off about the situation again. Stupid United; no talent ass-clowns.


